At Say's Academy, we are committed to protecting your privacy—whether you are visiting our physical campus, using our website, or learning through our online platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across all our services.
Information We Collect
- Account & Identity: Name, email, role (student or educator), authentication tokens, and profile details.
- Course Activity: Enrollments, module progress, quiz attempts, assignment submissions, attendance, and certificates issued.
- Content & Uploads: Media you upload (videos, PDFs, lesson assets) and related metadata.
- Billing & Payouts: Purchase history, pricing, revenue share, and payout account details (for educators).
- Device & Diagnostics: Cookies, IP addresses, browser/device info, and logs for security and performance.
- Phone & Messaging Preferences: Phone number (optional), country code, and your choices for receiving notifications (WhatsApp, SMS, email).
- Push Notification Tokens: Device tokens for mobile/browser push notifications.
- Live Class Audio, Video & Chat: Streams and recordings during live sessions, processed by trusted third parties (e.g., Daily.co).
- In-app Messages & Community: Chat messages, attachments, and reactions in course discussions and mentorship conversations.
- AI Features: Voice and avatar samples, AI-generated content, and quiz auto-grading data (processed securely by our AI partners).
- Accessibility Preferences (Sensitive): Self-reported vision, hearing, motor, and screen-reader needs (optional, never shared).
- Marketing Attribution: UTM parameters and referral codes for campaign tracking.
Third-Party Processors
We share the minimum data necessary with trusted processors, each bound by strict data processing agreements. These may include:
- Payment processors (e.g., Paystack) for secure transactions.
- Live video and chat providers (e.g., Daily.co) for real-time sessions.
- AI service providers (e.g., HeyGen, D-ID, OpenAI, AWS Bedrock) for voice, avatar, and content generation.
- Cloud storage (e.g., AWS S3) for media and file hosting.
- Email and notification services (e.g., Mailgun, MailerLite, Firebase, Expo).
- Analytics and error tracking (e.g., Google Analytics, Laravel Nightwatch).
How We Use Your Information
- To deliver and personalize your learning experience, both on campus and online.
- To operate, secure, and improve our platform and services.
- To process transactions, calculate payouts, and manage billing.
- To communicate with you about courses, updates, and support.
- To comply with legal obligations and protect our community.
- To analyze usage and improve our offerings.
Your Controls & Security
- Update your profile, roles, and notification preferences from your dashboard.
- Export or delete your data using in-app tools or by contacting us.
- Educators control their uploaded content and can remove it at any time.
- All sensitive data is encrypted and protected with industry-standard security practices.
Data Retention & International Transfers
- We retain your data as long as your account is active or as required by law (e.g., financial/tax records).
- After account deletion, only legally required data is kept; anonymized analytics may be retained indefinitely.
- Our infrastructure may be hosted outside your country; transfers are governed by legal safeguards (e.g., Standard Contractual Clauses).
Children & Minors
Our services are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13 (or 16 in some jurisdictions). If we learn that we have collected data from a child below the applicable age, we will delete it. Parents/guardians may contact us to request review or deletion.
Your Rights
- Request access to, correction of, export of, or deletion of your personal data.
- Object to or restrict certain processing activities.
- Contact us at [email protected] for any privacy request or complaint.
Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can manage your cookie preferences in your browser settings.
Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it regularly.
Contact Us
For any questions or concerns about this Privacy Policy or your data, please contact our Data Protection Officer at [email protected].